Frequently Asked Questions

  • CustomizedByLo services the San Fernando Valley, Los Angeles County, and Inland Empire.

  • Environmental factors impact the lifespan of balloons. When kept indoors and away from direct sunlight, they may last up to a month. Outdoor installations are more sensitive to weather conditions and usually last a day.

    Although we use high quality balloons and materials, we cannot guarantee balloons will last once delivered or picked up.

  • Our balloon décor prices vary based on the design, length, and volume of the project. We have an order minimum of $350 plus installation & delivery fees.

  • We suggest booking at least 2 weeks in advance. Your project will not be booked until a 50% deposit is received. If your event in less than a week away (and availability and materials permit), the total will be due upfront.

  • All deposits are non-refundable. If an event is canceled, no portion of the fees paid will be returned. If the event is postponed at least two weeks prior, services contracted can be applied to a new date if available.